Shipping policy

Shipping Policy

Thank you for shopping at Earthgenix! We strive to provide an exceptional shopping experience and ensure your order arrives on time and in perfect condition. Please review our shipping policy to understand how your order will be processed and delivered.

 

Order Processing Time:

- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive a notification once your order has been shipped.

 

Shipping Rates and Methods:

- We offer standard shipping using reliable carriers. Shipping costs and delivery options will be displayed at checkout based on your location and the weight of your items.

 

Estimated Delivery Time:

- Standard Shipping: Typically arrives within 5-7 business days after dispatch.

 

Order Tracking:

- Once your order has shipped, you will receive a tracking number via email & SMS. You can track your package using this number on our website or directly through the carrier’s website.

 

International Shipping:

- We offer international shipping to select countries. Shipping costs and delivery times may vary based on the destination and customs clearance process. Please note that additional customs fees, duties, and taxes may apply, which are the responsibility of the customer.

 

Damaged or Lost Packages:

- In the rare event that your package is damaged during shipping or does not arrive as expected, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive your order promptly.

 

Order Changes and Cancellations:

- If you need to make changes to your order or cancel it, please contact us within 24 hours of placing your order. Once your order has been processed and shipped, we are unable to make changes or cancel it.

 

Holiday Shipping:

- During peak seasons and holidays, shipping times may be slightly longer than usual due to high demand and carrier delays. We recommend placing your orders early to ensure timely delivery.

 

Contact Us:

- If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact our customer support team. We are here to help!

 

Policy Updates:

- We reserve the right to update our shipping policy at any time without prior notice. Please check our website periodically for any changes or updates.

 

Thank you for choosing Earthgeinx! We appreciate your business and hope you enjoy your shopping experience with us.