Return & Refunds
Returns, Refunds and Exchanges
How We Handle Your Requests:
Step 1
Submit a return or replacement request within 3 days of delivery if you receive a wrong or expired product.
You can submit your request here with your order and contact details or use the Chat option for assistance.
For damaged or missing items, please submit your return or replacement request within 2 days of delivery.
Step 2
Allow us 2 business days to review your return request.
Step 3
Once your request is reviewed, we will arrange for our courier partner to collect the products.
Step 4
If our reverse pickup service is unavailable in your area, you will need to send the product back using a reliable courier. We will reimburse your shipping costs to your PayTM or Google UPI.
Step 5
Upon receiving the returned product, we will inspect it to validate the claim and then process a replacement or refund. Please note that replacements are subject to stock availability.
Conditions for Return or Replacement:
- Incorrect product delivered
- Expired product delivered
- Damaged product (physical damage, tampering, or damaged packaging)
- Missing items in the order
Conditions for Non-Acceptance of Returns or Replacements:
- Products that are opened, used, or altered
- Missing original packaging (e.g., mono cartons, labels)
- Return or replacement requests made after 3 days from the delivery date
- Reports of damage or missing items made after 2 days from delivery
How Returns are Processed:
Once you initiate a return, a pickup will be scheduled within 5-7 business days. The item will be returned to our warehouse and inspected by our quality control team. If the product passes inspection, we will process your refund.
How Will I Receive a Refund for Returned Product?
For prepaid orders, refunds will be processed to your original payment method (bank account or credit/debit card) within 7 business days. For Cash on Delivery orders, please provide your bank details to receive the refund.
How Long Does It Take to Receive a Refund?
Refunds for canceled orders are processed within 7 business days. For returns, refunds will be issued after the product is received and inspected by our warehouse. This process typically takes up to 2 weeks from the pickup date.
How We Handle Your Requests:
Step 1
Submit a return or replacement request within 3 days of delivery if you receive a wrong or expired product.
You can submit your request here with your order and contact details or use the Chat option for assistance.
For damaged or missing items, please submit your return or replacement request within 2 days of delivery.
Step 2
Allow us 2 business days to review your return request.
Step 3
Once your request is reviewed, we will arrange for our courier partner to collect the products.
Step 4
If our reverse pickup service is unavailable in your area, you will need to send the product back using a reliable courier. We will reimburse your shipping costs to your PayTM or Google UPI.
Step 5
Upon receiving the returned product, we will inspect it to validate the claim and then process a replacement or refund. Please note that replacements are subject to stock availability.
Conditions for Return or Replacement:
- Incorrect product delivered
- Expired product delivered
- Damaged product (physical damage, tampering, or damaged packaging)
- Missing items in the order
Conditions for Non-Acceptance of Returns or Replacements:
- Products that are opened, used, or altered
- Missing original packaging (e.g., mono cartons, labels)
- Return or replacement requests made after 3 days from the delivery date
- Reports of damage or missing items made after 2 days from delivery
How Returns are Processed:
Once you initiate a return, a pickup will be scheduled within 5-7 business days. The item will be returned to our warehouse and inspected by our quality control team. If the product passes inspection, we will process your refund.
How Will I Receive a Refund for Returned Product?
For prepaid orders, refunds will be processed to your original payment method (bank account or credit/debit card) within 7 business days. For Cash on Delivery orders, please provide your bank details to receive the refund.
How Long Does It Take to Receive a Refund?
Refunds for canceled orders are processed within 7 business days. For returns, refunds will be issued after the product is received and inspected by our warehouse. This process typically takes up to 2 weeks from the pickup date.